PRIVACY POLICY

Effective Date: 08/01/2025

Prestige WrenchWorks LLC (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us when using our services.

1. Information We Collect

We may collect the following types of information from customers:

Personal Contact Information: Name, phone number, email address, physical address, and vehicle details.
Service-Related Information: Appointment history, requested services, vehicle identification number (VIN), and related notes.
Payment Information: Limited payment details necessary to process deposits or final payments (we do not store full credit or debit card numbers).
Digital Information: When using our website, we may collect basic analytics data (such as IP address, browser type, or referring links) to improve our website experience.

2. How We Use Your Information

Your information may be used to:

Schedule, confirm, and complete service appointments.
Communicate regarding estimates, invoices, and updates.
Respond to questions, comments, or feedback.
Improve our services, website, and customer experience.
Maintain accurate records for business, accounting, and legal purposes.

3. How We Protect Your Information

We take appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. Access to customer data is limited to authorized personnel only.

4. Sharing of Information

We do not sell, rent, or trade customer information.
Your data may only be shared when:

Required to complete a service (for example, ordering parts or warranty processing).
Required by law or legal process.
Necessary to protect our rights, safety, or property.

5. Data Retention

Customer information is retained only as long as necessary for business and legal purposes. You may request correction or deletion of your personal information at any time, subject to record-keeping requirements.

6. Your Rights

You have the right to:

Request access to your personal information.
Request corrections or updates.
Withdraw consent for communication at any time.

To exercise your rights, contact us at:
📧 contact@prestigewrenchworks.com

7. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with the revised effective date.

8. Contact Information

If you have any questions about this Privacy Policy or how we handle your information, please continue to the contact us page.